Terms and Conditions


Terms and Conditions of Sale – AAA Supply Ltd Ltd T/A Flooring Supply Centre – Company Number 01873788

Ordered in materials/goods are non-refundable/non-returnable. We advise all customers to ensure they have ordered correctly.
Returns of Stock items must be returned within 14 days due to shade variations and you must bring your original receipt. If we have
delivered your goods free of charge, we will deduct the carriage cost applicable. The goods must be in clean/unopened/re-saleable
condition.
Any measurements, take offs and/or material quantity estimates given by AAA Supply Ltd are NOT to be considered exact and are to be used
for general estimating purposes only. Customers assumes the risk of any overages or shortages and are the responsibility of the customer.
When you collect or we deliver your order, we request that you check it as once it has left our warehouse/delivered to you it is deemed
acceptable and no claims will be accepted. If you find a problem you must indicate this on the delivery note and contact our sales
department on 0151 521 5221 . If you do not inform the driver no further claim is acceptable. If collecting from store please inform one of
our team who will assist.
Once you have installed your order it is deemed acceptable and no claims can be accepted for incorrect colour/style and we therefor advise
that the end user checks the goods are exactly what they have ordered before it is installed. It is advised to check all flooring before fitting
and this is the responsibility of your installer.
It is your responsibility to ensure your goods are fitted according to the manufactures instructions. If the instructions are not in your
possession please contact us for them.
It is your responsibility to ensure you use the correct maintenance procedure as instructed by the manufactures if you are unsure please
contact our sales team for advice and guidelines.
We accept no responsibility or liability for delivery dates of materials as this is outside of our control as we rely on carriers and other
logistics. We are not liable for any expenses that you may incur due to late delivery of products and not liable for reimbursing expenses
towards service providers such as tradesmen/fitters etc and we strongly advise you not to book in your fitters until your goods are on site.

SAMPLING IN OUR SHOWROOM & BROCHURES

Every effort is made to achieve accurate reproduction of products in our showroom and our trading partners brochures, however due to
print limitations it can be mis-leading. Product Selections should be made from sampling or displays in our showroom which can give a
general indication of the colour and tone and we confirm that shading can vary from batch to batch and we cannot guarantee that the
sample provided will exactly match the material supplied.
In respect of real wood flooring and engineered wood flooring please be advised that as this is a natural product and natural variation will be
apparent and the sample displayed in our showroom and in the brochure will vary from the purchased product. We advise that you order a
current sample from the current stock in order to achieve the colour you require.

COMPLAINTS PROCEDURE.

In the event of a complaint on your product please notify us in writing/email immediately to which we in turn will email you a complaint
form which must be completed in full and returned to us. Please also note that we will apply our best endeavours to deal with your
complaint quickly but if the manufacturer is required this can take up to 3 weeks to arrange an appointment and is out of our control.
Please note that Quickstep Terms and conditions for complaints is by using a company of INDEPENTENT INSPECTORS. In the event of a
complaint you must pay a fee of £110 plus VAT for a full report from INDEPENTENT INSPECTORS and if you have a valid complaint this
money will be returned to you.
All products sold by AAA Supply Ltd will offer guarantees for x number of years and as such will depreciate in time i.e. if you
had your floor for 9 years and it has a ten year guarantee its value will be 1/10th of the original purchase price.

LUXURY VINYL FLOORING CARE AND MAINTENANCE

With the ease of maintenance of your new Luxury vinyl flooring, there are no causes for concern when it comes to spillages and scuff marks.
By observing a few simple rules and proper care and maintenance, you can ensure that your new floor will always looks its best.
For general cleaning, sweep your floor regularly (at least once a week) and be sure to mop up spillages quickly. Mop your floor occasionally
with the manufactures recommended cleaning solution. Do Not use soap or detergent products as they will leave a dulling film on the
surface of the floor.
Warning: LVT floors can be slippery when they become wet and we recommend you use extreme care when walking on a wet floor. Use
Doormats outside the entrance and exits for your home which will collect dirt, sand and grit . Use non staining mats on the inside of your
entrance and DO NOT use rubber backed latex backed or coir mats and they may stain and damage your floor.
Close your curtains or blinds where extreme sunlight hits the floor. A combination of heat and sunlight causes most home furnishings ,
including Luxury vinyl floors to fade.
Protect your floor with felt pads on furniture to prevent scratching.


Registered office address – Hanover Buildings 11-13 Hanover Street Liverpool Merseyside United Kingdom L1 3DN


Our contact details – AAA Supply Ltd T/A Flooring Supply Centre Dunnings Bridge Road Netherton L30 6TA


sales@flooringsupplycentre.co.uk Tel Number 0151 521 5221